Wali was born out of a simple yet powerful realization: local businesses are the heartbeat of our communities and the backbone of the American economy, but they often struggle to keep up with the fast-paced digital world. How do we make sure that they don’t get left behind when it comes to AI? I spent years working in both the tech industry and providing technology services small businesses, so I understood this challenge firsthand. I noticed how much time and resources were wasted on repetitive customer inquiries and basic tasks—time that could be better spent growing the business.

We had an idea: what if there was a way to automate these interactions in a way that doesn’t require any technical know how - making it easier for businesses to focus on what they do best? With this vision in mind, we created Wali—a platform designed to give local businesses the tools they need to engage with customers efficiently, effectively and easily.

From the beginning, the mission was clear: empower local businesses by using AI to bridge the gap between traditional customer service and the modern, digital expectations of today’s consumers. What started as a small project quickly grew, driven by the belief that technology should serve the people behind the businesses, not the other way around. Today, Wali continues to support local businesses across the country, helping them thrive in an increasingly digital world.

Marvin